Lodge a Complaint About the BetSafe Service

As a privately run service, BetSafe had voluntarily adopted the Code of Ethics for Problem Gambling Treatment and Support Services, developed by the Responsible Gambling Fund.

Complaints Process

You will receive an acknowledgement and information sheet.
The service/worker will be informed of the complaint and given an opportunity to respond (if authorised).
An investigation will occur as required.
We may ask you for additional information.
Both the person/worker subject of the complaint and the recipient of the complaint will be informed of any resulting decision or action.
At no time will your personal details be divulged to the subject of the complaint without your permission to do so.

Your Details
Given Name/s:	Surname:
Contact Phone Number:	Email Address:
Address:	Suburb:
State:	Postcode:
Preferred Language:	Date of Birth: (dd/mm/yyyy)
Agency Details
Service Name: BetSafe
Location:	Worker's Name: (if applicable)
Complaint / Ethical Issue
Information related to the complaint or ethical issue - What happened? When did it happen? Who was involved?

What are your main concerns?

What things would you like to happen?

Have you made a formal complaint through any other complaint body about the same matter? (if yes, please give details)

I understand that this complaint may be released to the individual to whom the complaint is about or other people dealing with this complaint, a copy of my complaint, and my personal details, if authorised. If you have concerns please specify:

Lodge a Complaint About the BetSafe Service

Complaints Process

Your Details

Agency Details

Complaint / Ethical Issue